FREQUENTLY ASKED QUESTIONS

SHIPPING / DELIVERY INFORMATION

What is the minimum order to qualify for free shipping?

We charge a flat fee of $20 for delivery. Shipping is free for orders above $250.
Prices displayed are subject to 7% Goods & Services Tax (GST).

How long will it take to receive my order?

We will deliver your order within 5 working days.

Will I be notified of the exact time of delivery?

We will contact you via text to ensure that you are home before delivery.

Do you ship internationally?

We currently ship only within Singapore. Please bear in mind that we are unable to deliver to PO boxes, restricted zones such as airports, and some surrounding islands.

ORDERS

How will my order appear on my credit/debit card statement?

All sales of wine and alcohol from Clink Clink will be transacted under The White Rabbit Pte Ltd., an entity wholly owned and managed by The Lo & Behold Group.

How can I cancel or change my order?

Please write to us at drink@clinkclinkshop.com with your order number and request, and we will do our best to assist you. However, if your order has already been processed or sent out for delivery, we regret that we will be unable to cancel or make changes to it.

How can I order in bulk?

Absolutely! We like wine in large quantities too. Please send a message to Matt Lamb, our resident wine expert at drink@clinkclinkshop.com who can assist you with your order.

CORPORATE ORDERS

Can I order wine bundles and have them delivered as gifts?

Absolutely! You can order up to nine wine bundles through clinkclinkshop.com to be delivered to a single address. 

For orders of 10 wine bundles or more, or if you need to order multiple wine bundles to be delivered to different addresses, please contact us at events@lobehold.com.

Can I include a personal message in my order?

Yes, please email us at events@lobehold.com with your personal message. 

Can you deliver my gift bundle(s) on a specific day and/or time?

Yes, we will require a lead time of minimum of 4 working days. For example, orders placed on Monday can be delivered earliest on Friday. Please take Public Holidays into consideration. Please email events@lobehold.com to arrange for a specific delivery schedule.

What type of payment methods do you accept?

For bulk and corporate orders, we accept payment through bank transfer and credit card payment through digital banking via a secure link.

Are you able to customise my order?

Yes, we can! Please email us at events@lobehold.com to let us know your preferences. Clink Clink’s Resident Sommelier, Matt Lamb, will assist you with curating your selection.

MORE YOU'D LIKE TO KNOW?